They Have Destroyed Our Home

October 30, 2016



Over the last 5 months I have been unraveling. Now I am just about clinging on by a single ratty thread. The stress is unbearable and I float in a permanent haze of headaches and migraines. Never ending. Never easing. Never moving forwards. I am drowning, because they have destroyed our home and stolen our happiness.




They Have Destroyed Me



A window Company.


The ones we trusted with our safety and security. The ones we trusted with our family. These are now the cruel people playing a sick and twisted game with us. Who have left my family vulnerable in our own home. The cowboy traders who broke every rule in the book, who then ran away, stealing every good feeling out of me. Out of my family.





They messed up. Things happen. But not this. These errors are not normal. They measured the windows wrongly. They tried to cover it up. Of course the windows wouldn’t fit. Quick, emergency windows in. Our upstairs floor dropped. Disbelief. Shock. Fright. Not for you. I can tell. This must have happened to you before. So smoothly covered up. Why are you leaving? We will be back, to finish everything you reassured. So swiftly running away. So many lies. Layers of lies. Leaving us like this upstairs and downstairs. Why?


Inside our home, upstairs and downstairs we have been left like this.

They Have Destroyed Our Home

They Have Destroyed Our Home

They Have Destroyed Our Home




They Have Destroyed Our Home

They Have Destroyed Our Home


Our floor. It has ripped right away from the skirting board.

They Have Destroyed Our Home


A Letter

This letter may or may not be read by them. That Window Company.


But a letter I must write, because this cannot be right… can it? Can anyone tell me if I am asking for too much? Am I… I don’t know any more.


They Have Destroyed Our Home




Dear Window Company,


How can you tell me, in our own home, that if our ceiling falls on my little ones head that you don’t care. That you don’t care if your shoddy cowboy job kills my baby. Standing there smugly, you are proud to tell me that it’s not your problem. The company has insurance.


Yes. Insurance is your answer to everything.


You insult me further by smiling. You make a joke. Is it funny? You announce that the company fitter and director can go to prison if our ceiling collapses on someone.


Then you leave.


Leaving me as wrecked as you have left our home.


The door shuts. Shutting us into this house. I look around. It’s not my home anymore. My home doesn’t crumble at the seams like this. Well, it didn’t before.


This was 5 months ago.


5 months of begging you to come back to fix and finish the job you started. Properly. Just like the qualified RICS building surveyor has asked you to do.


5 months of us being forced to camp out in our office, because all our bedrooms are out of action because of the state you have left us in.


5 months of soothing my little ones nightmares of our monster house, which oozes bright yellow foam from around the exposed bricks and windows. Riddled with holes. So if it’s not the spiders giving us a fright, it’s every foot step we can hear walking past the house on a dark evening.


It’s the Autumn months that have left us freezing. Shivery and cold. Never being able to feel warm all the way through.


We have lost important birthdays and summer holidays that have been and gone in a strained blur.


Its 2 months till Christmas. Are you going to steal this from us too?


All we ask is that you finish the job you started. Correct the wreck that you have caused. Have the decency to say sorry. Is it really that hard for you?




I Am Hanging On By A Thread

I am here. Clinging to a breaking thread that snaps further as each day passes. Because of them. The window company. Every time my 4 year old jumps when plaster falls from around the windows and goes skitter scattering across the floor, I am snapping. Breaking. How long can I hold on for? How long will they keep me hanging?


They Have Destroyed Our Home.



*Update. The Window Company came back to our home late November to finally sort out the nightmare that they left us in. Yet, as of mid-December at the time of writing, it still has yet to be fully completed. 13/12/16  


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106 responses to “They Have Destroyed Our Home”

  1. I’m speechless! I really hope you get this sorted out. Words fail. #KCACOLS

  2. Ceri says:

    Oh this is horrible! I feel terribly for you and cannot imagine what this must be like with children in the house? I don’t know the full story but is the process under way for this to be rectified? Ceri xxx

    • Annette, 3 Little Buttons says:

      Thanks for your message Ceri, it’s really awful here. The company has been leading us on a merry dance since June about coming back to finish and sort everything out. After loads of advice, there is only one way forwards now unfortunately. The legal way. I wish it hadn’t come to this. 🙁 xxx

  3. omg- as someone who has taken on renos with kids I read this and almost needed to breathe into a paper bag!


    • Annette, 3 Little Buttons says:

      I am pretty sure it doesn’t happen very often. I think we just managed to unwittingly sign up with the ultimate cowboy traders of London. *Sobs Thanks for stopping by x

  4. How horrendous. I always feel like workmen do a crappy job and get away with things (well not all actually, but a lot) especially as a single mum I feel like they think it won’t matter and I won’t know what’s what. But this is AWFUL! I think anyone would realise this was NOT on. I hope it all gets sorted. #KCACOLS

    • Annette, 3 Little Buttons says:

      Thanks so much. It’s hard to miss. I know exactly what you mean. Some trades people can take the biscuit if they think it’s just one person on their own.It’s so sad that this still happens xx

  5. kate says:

    I’m so sorry! It’s unbelievable that they have messed up like this, and haven’t come back to fix the problem. I wonder if naming and shaming them would encourage them to do so??

    • Annette, 3 Little Buttons says:

      Thank you. This post sort of popped out last night. Then with support, I let it be published this morning. It’s hard to explain, but I felt like I had to write it. Things have been escalating, and I haven’t been able to talk about our Windows without sobbing my eyes out. The stress is just too much. This somehow helped with that a little bit. And the support from everyone is amazing.

      I don’t think I could name and shame. I would be too frightened of what the management of the window company would do. They aren’t pleasant. Xxx

  6. Kim Carberry says:

    Oh my goodness! I hope you get it sorted soon….How awful x

  7. I don’t have any answers for you unfortunately. It seems like you have tried all you can, complained to trading standards and their ombudsman? You could always try naming and shaming on your local news and try and get the press involved. By the sounds of it others need to be warned about this terrible company! Good luck I really hope you get your home back for Christmas #KCACOLS xx

    • Annette, 3 Little Buttons says:

      Thanks so much for your comment. We have completely exhausted everything… except the legal route. Which, unfortunately is where we are headed. xx

  8. Charlene says:

    Oh my goodness! I’m sorry. Whose insurance?! Why haven’t you named them?! Shop them! Shop them all over the internets #KCACOLS

  9. Edward says:

    I can’t believe this hasn’t been sorted yet. I hope this does not effect your Christmas. Taking things further looks like the only way forward. Do what needs to be done, legal action, MP, watchdogs. Keep me informed of how it goes and let me know if you need any thing xx

  10. Emma says:

    Oh my goodness! This is awful. I can’t believe they have left you in this situation. Truly shocking. I really hope you get it sorted. Have you considered going to the local press? #MarvMondays xx

    • Annette, 3 Little Buttons says:

      Thanks Emma. I really don’t know what to do. I did think about going to the local press, but the company is so nasty. I would be very worried about the backlash from them. xx

  11. Amy says:

    Oh no how terrible! I hope it gets sorted before Christmas! #MarvMondays

    • Annette, 3 Little Buttons says:

      Me too, it’s already ruined the whole of the Summer. We had to cancel going away because we couldn’t leave the house as it is. As in, not secure. Nightmare every night 🙁

  12. Annette- every single time I see that post picture of your wall I want to cry for you. I seriously can NOT imagine the frustration at this point. Kudos to you for not killing anyone!

  13. Jane Taylor says:

    Oh, this is absolutely awful, Annette! I can’t imagine the stress. I think you do need to go to DIY SOS or the press or something! How about approaching another window company and offering them publicity to put it right? There must be some good Samaritans out there who can help you? I agree, the local press could be an option. I also recall there is a lady who runs a company who did A mum track minds Ambition series where you can actually take stories like this to the press and get paid! I know not all of these sound like warm fluffy solutions but I don’t think I would want those people back in my house! I really do hope you get this sorted. #MarvMondays
    Jane recently posted… How to make a cheat’s birthday cake for less than £10 in less than 10 minutes.

    • Annette, 3 Little Buttons says:

      Thanks Jane. It really is an SOS moment. I kept thinking that they would come through in the end. But of course I am wrong. Companies like these never do. Xx

  14. Fridgesays says:

    They have destroyed your house, they cannot take your home. I hope that they do read this, I hope that you get the product that you deserve and I hope they remember what the words family, integrity and compassion are (and in future how to fit a window) #marvmonday

    • Annette, 3 Little Buttons says:

      Thank you. I am still stunned that this could happen. And so cross at myself for giving them so many chances to come through. Xx

  15. Heather Keet says:

    I feel so bad for you guys! We bought a home last year and our contractor did the same thing- wrecked so many things and then would make a joke and leave. It got so bad we just had to toss him out and get a new company in the finish the work before someone got hurt. I hope you get it resolved soon and that your home is once again the safe haven it should be. #DreamTeam

    • Annette, 3 Little Buttons says:

      Thanks Heather, I am sorry to hear that you went through something similar. It’s just not on. ☹️

  16. Oh My God chick – it’s hard to know what to say cause this is just terrible! I can’t believe what they’ve done – or rather, not done! I really hope they sort this out for you somehow and that this post exposes the company for the absolute joke that they are. Big huge hugs to you xxx #DreamTeam

    • Annette, 3 Little Buttons says:

      Hi Fi, thanks for the hugs (I need them!). It’s such a strange situation to be in. I really hope it get’s sorted out soon. xxx

  17. Rach says:

    This is absolutely sickening. I am incandescent with rage for you. The company needs naming and shaming first and foremost. Then, you need to go to Rogue Traders/ Watchdog et al, every single television programme who expose these arseholes for the cowboys they are. Go to the papers, every single national and local newspaper you can. Set up a social media campaign and get everyone involved – I’d happily tweet etc to support you.
    You need a resolution to this. As well as compensation AND an apology. #dreamteam

    • Annette, 3 Little Buttons says:

      Thanks for your words Rach and your support. This means a lot. We definitely need an end to this. I don’t see how it can go on any longer 🙁 xx

  18. Home improvements are always stressful at the best of times. What you are going through is, quite literally, unimaginable to me. You need to get one of those TV programmes involved. These are the sort of people you want to warn everyone about – to name and shame, but I realise there are implications to this. So all you can do is put everything you have left into the legal battle – it’s horrendous. Keep putting one foot in front of the other – you will get there. Alison x #DreamTeam

    • Annette, 3 Little Buttons says:

      That’s a great way of putting it… one foot at a time. I need to remember this as it always feels so over whelming. Such a disaster. I can’t believe that this company is doing this to us. xx

  19. Emma says:

    Just popping back again. I really think you should take this to the press if you are brave enough, get your MP involved. You need to scream about if from the rooftops! That company should not be trading. Hope you get it sorted. Sending you big hugs. #DreamTeam

    • Annette, 3 Little Buttons says:

      Thanks for popping back. I did contact the MP a few weeks ago. Maybe I need to send him this post. Grabbing all the hugs lol. Thank you lovely xx

  20. Life Loving says:

    That’s disgusting. You should name and shame. They shouldn’t be allowed to get away with something like this. I do hope that you can get it sorted soon.

    Sally @ Life Loving

    • Annette, 3 Little Buttons says:

      Thanks so much. You are right that they shouldn’t be allowed to do this. I am in a constant worry that this could happen to someone else. But frightened about what they would do to us if they were fully exposed. They are not nice people. It’s not a huge company either.

  21. This is just awful! I hope you can get it sorted soon and get your lovely home back x #dreamteam

  22. Holy crap! What the f**k is wrong with some people? How can they do this to a family and just bugger off!?!?!?! You poor things having to live with this, I really hope this is resolved soon. No one deserves to be treated like this.

  23. This is horrible. Such disgusting behaviour from people you trusted to be professionals. Not that it’s acceptable to do it to anyone, but in a household with young children… I really hope you get some sort of resolution soon. Definitely try and use your powerful blogger / social media network to try name, shame and influence! #MarvMondays

    • Annette, 3 Little Buttons says:

      It really is disgusting, and I agree that to knowingly do this when we have a little person.. well that just completely takes the biscuit.

  24. Louise says:

    This is just awful, you should name and shame, take it to the press or something because this company clearly should not be trading if they’re incapable of measuring or fitting windows correctly. I really hope they sort this soon for you #dreamteam

  25. This is absolutely horrendous! And 5 months you say? This is completely unfair. I really hope you get this sorted. I’m livid for you. My GOD!


    • Annette, 3 Little Buttons says:

      5 months. I still can’t believe that a company could make all these mistakes and then deliberately drag it out into the autumn. 🙁 x

  26. Leri says:

    I am so sorry that you have to go through this! It is absolutely unacceptable, and I can’t believe that there are people out there who do this! Best of luck and I hope you can take your home back. Don’t allow them to get the better of you.

  27. What a horrible situation – I can’t imagine how stressful this must be for you and your family. Is there a trade body or organisation that you can complain to? Or get the media involved – some attention from a local paper or on social media might force the company to fix what they started. #DreamTeam

    • Annette, 3 Little Buttons says:

      I feel so stressed, I just can’t see the hills for the trees at the moment. I am exploring a few more options for organisations, but it’s really coming down to the legal route now. Media is a good idea, but I am so worried about what they are capable of if I did a full exposure of who they are. x

  28. Oh my gosh that is awful. I’m assuming you’re taking legal action is hat why you haven’t named them?! I really hope this gets resolved quickly. Especially as you say it is winter.

    Before we had our windows done we used to use this kind of film to keep the cold out, maybe that will help in the meantime.

    Sending you much love. Yvadney #DreamTeam

    • Annette, 3 Little Buttons says:

      Thank you Yvadney. I will look into the film you have mentioned. Anything to keep the cold out. To be honest, I am a bit worried about naming them as they are not exactly the nicest of people. Legal action is the last resort, and its looking like we have to head that way 🙁 x

  29. I am literally gobsmacked! It must be taking a HUGE toll on you and your family. I like to think karma exists when people like this exist!!! #candidcuddles

    • Annette, 3 Little Buttons says:

      Aww thanks for your comments. Here’s hoping that what goes around, comes around. It is hugely stressful all the time. I am keeping everything crossed that we will find a way through this. x

  30. Has there been any resolution or progress onn this nightmare?


  31. OMG! I am so so sorry that you are going through all this. How disgusting that a company should show such little remorse or concern for a family. I really hope that you can get this sorted and quickly! #DreamTeam

    • Annette, 3 Little Buttons says:

      Thanks Catie. It’s been 5 months so I doubt anything will be done quickly, but here’s hoping to. x

  32. Jaki says:

    How on earth can they get away with this? What will happen next? This is so so awful. You should get on to Watchdog! Surely someone can force something. I really hope you get it sorted soon. #DreamTeam

    • Annette, 3 Little Buttons says:

      Thanks Jaki, I really hope so. I am crossing my fingers that will will find a way through this mess. x

  33. OMG this is awful! I hope that they sort this out, if not you have social power to blow up their company and we are here for you if it comes to that! #DreamTeam

  34. Ky says:

    Oh my gosh this is awful!! I can’t believe they have left your house in this state! I’m also impressed you have managed to live with it for so long. I’m guessing the only option you have now is legal if they keep ignoring you. I really hope it is sorted in time for Christmas. x #dreamteam

    • Annette, 3 Little Buttons says:

      I really do feel like we are being forced into taking this further now by them. What happened to good old sensibilities and values X

  35. This is awful. I can’t believe people can get away with that. I hope you manage to get it sorted out. x #dreamteam

  36. Lucy At Home says:

    Oh Annette, what a horrible thing to happen! I am so upset on your behalf. This is what every home owner dreads. It is completely unfair and they are totally out of line. I am not surprised that you are struggling. You have done so well to write this without naming and shaming them. And when it goes on for so long, you lose the strength to keep fighting and pushing at new doors for help. I really hope it is resolved soon #DreamTeam

    • Annette, 3 Little Buttons says:

      Thank you so much for your kind words. I really do feel destroyed by it all. And most of all my heart breaks for my daughter that has to suffer our monster house. It’s like one big nightmare that never ends X

  37. Oh how terrible! Wait no, terrible doesn’t even come close. Words just can’t even comprehend. I’m sorry you and your family are going through this. Please keep us updated with the progress or lack of.
    Is there someone you can report them to?

    • Annette, 3 Little Buttons says:

      Thanks Lianne. I look at the state of the house everyday and wonder.. why us. Will do an update once there is one. Though after 5 months of waiting…. who knows when it will be 🙁 x

  38. OH MY GOD!!!! I can’t believe the state they have left your home! I could cry for you, what kind of “professional” does that to someones home?? I am so sorry you are having to deal with this and I so hope that the outcome is positive, much love to you, keep hanging on. #dreamteam

    • Annette, 3 Little Buttons says:

      Hi Laura. Thank you so much for your kind words. It’s soul destroying knowing that people out there can do things like this. Trying to hang in there x

  39. Kaye says:

    Oh no, this is so so awful. I’m so sorry lovely and so angry for you and your poor family. There should be something in place to help out families who are left like this because of people taking their customers for a ride. Absolutely awful, I so hope you get things sorted in some way. Thanks for linking to #MarvMondays. Kaye xo

    • Annette, 3 Little Buttons says:

      Thanks for your kind words Kaye. You are so right, there should be some sort of help for families who get caught up with cowboy traders like these. xx

  40. ohmummymia says:

    Oh my I’m so sorry:( I hope they will fix it before Christmas. I think you should give their name here because they didn’t play fair

  41. Emma says:

    My word, what an utter nightmare for you. They really should not be able to get away with leaving your house like that. Have you tried contacting Trading Standards? They may be able to help you. I really hope you get it all sorted in time for Christmas xx #DreamTeam

    • Annette, 3 Little Buttons says:

      Thanks for your kind words Emma. I really hope things get sorted out soon too. It’s like being in a never ending nightmare 🙁 I believe trading standards have been informed by another organisation. But apparently they don’t tend to get in touch. I am not sure if that’s going to help us really. xx

  42. This is absolutely awful. You need to get onto Tranding Standards. I hope you get it sorted asap #bloggerclubuk

  43. Oh my god this is awful, I would definitely go to the press and shame them, to leave a house like this especially one with children in it is disgusting. I hope you get it sorted before Christmas :o( x #KCACOLS

  44. Nicola says:

    Oh my goodness this is horrible. I do feel for you! Don’t give up fighting your case with them – they must fix the issues. We had problems with a new home company that refused to fix problems in our new home and I contacted Watchdog. Turned out I wasn’t the only one and they covered it on the show and the problems were all very soon fixed. Going to the press is sometimes a good option, you may find another local firm will help you out as a gesture of goodwill and some positive advertising? Either way I hope you get it sorted! xx #DreamTeam

  45. Petite Words says:

    My god, I’m sending you a hug and a bit cup of patience. This must be total nightmare stuff, I really hope everything comes together, but remeber maybe these things are sent for a reason, just think of that…. #BloggersClubUk

  46. I’m just so utterly horrified that they have manged to get away with this, and that you have had to live with these conditions for so long. You are such a happy, positive person and I really admire how well you have handled it. I would have lost the plot long before now. I applaud you for sharing your story in the hope that they aren’t allowed to get away with this shoddy and atrocious work again in the future. I have everything crossed for you that this gets sorted out and resolved quickly. #DreamTeam

  47. Chloe Weir says:

    Oh my god.. there are no words! I hope you get it sorted ASAP and they get their comeuppance. #DreamTeam

  48. That is terrible. I can’t believe anyone would treat another person this way. What a nigtmare. I hope it gets sorted out soon. #DreamTeam

  49. I’m so sorry you have to live with this. It’s horrible. Thanks for linking up to #KCACOLS Hope to see you back next Sunday!

    Nadia – Scandimummy x

  50. Helena says:

    It is sickening that people think they can do this and get away with it. I hope it gets sorted and fast. #DreamTeam

  51. Good heavens, this is absolutely ghastly. I am so sorry. My husband went through something similar when workers stepped through the ceiling of our house before we got married. The guy said that he didn’t have the right materials to fix it, so he left….and never came back. The jerk ended up changing his company name and phone number when my husband would not stop calling him. It was a terrible ordeal, but nowhere near as troubling as your experience. I wish I had advice for you, but I don’t think that the agencies we would report to in the US are also in the UK. Best of luck in getting this resolved. #DreamTeam

  52. Oh no, what a nightmare! I hope you manage to get it sorted soon x #KCACOLS

  53. Kerry says:

    Oh my god how awful! There must be an ombudsman for window companies you can contact, and I’d definitely get in touch with Watchdog and Rogue traders and send them pics. Hope you get it sorted soon xx #KCACOLS

  54. Oh my goodness, my heart really goes out to you. No-one should have to live in this kind of situation for any amount of time, but especially not for 5 months, and especially when you have young children. I really hope you get it sorted soon, and the company own up to the mess they’ve left you in, and sort it out sharpish #DreamTeam

  55. Edward says:

    Hope this gets sort very soon xx #dreamteam

  56. Ah Annette, my heart goes out to you & your family. I can tell how upset you are – so much more than upset! It’s being violated really, having your house left like that in such a state, coming into winter!!! I really hope this gets resolved quickly for you now. Thank you for sharing with #candidcuddles xx

  57. Oh that is absolutely shocking. How on earth can they do that to someone? I really hope you get this sorted soon. x #CandidCuddles

  58. I just can’t believe this. I don’t know how you’ve managed to keep blogging with this going on; I’d have lost my mind ages ago. I am so so sorry. I do think Jane of Maflingo is onto something with her suggestion. Going to another window company and offering to promote them to the hilt, sidebar advertising, sponsored by on the header, whatever; it’s got to be worth a shot. Isn’t there some sort of standards authority you can go to? Just shocking. #candidcuddles

  59. Jaki says:

    Popping back from #candidcuddles x

  60. Oh my god!! I had no idea I would have broken way before now! Is there anything you can do? How about watch dog or rouge traders or something to get these (I want to swear) …. I had no idea it was this bad you poor things. Can’t we start a Twitter campaign? How about check a trade? Xx #MarvMondays xx

  61. Jackie says:

    I am in shock that this is even possible. Even if they came back to repair the work surely you are still entitled to damages for having to live like that for so long? I know you have to do what you feel comfortable with but I agree that you really need to be on TV, in the papers – everywhere that you can be to get this out because it is so far beyond acceptable. My thoughts are with you and your family and I wish you all the best for a speedy resolution to this awful situation, whatever you chose. You are not alone. xxx

  62. This is horrendous – I can’t believe it’s still ongoing, you poor things. Hope it gets sorted soon, so cross for you. Thanks for hosting #dreamteam with me lovely xxx

  63. Bloody hell that is awful and unbelievable!
    I can’t think of anything to say other than you get thousands of bloggers behind you if you named and shamed them etc. But I guess you just want the work finished. I hope you havent paid them anything. I feel so sorry for you xxx

  64. I am so sorry! Has it been sorted out? It’s crazy that this company can still run! You should ask for a big compensation!!!! ridiculous. sorry if I am having a rant… It won’t make you fell better x

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